TERMS AND CONDITIONS
These Terms and Conditions are in place for the safety and welfare of our clients. We reserve the right to change these terms and conditions at any time. Any changes will come into effect immediately. It is the responsibility of our clients to read these terms and conditions in full.
Please make sure you have read and understood the terms and conditions before you make a booking. By placing a booking you are deemed to have read, understood and agreed to them.
Dedicated to Dogs is a member of both the Association of Pet Dog Trainers and the Institute of Modern Dog Trainers. As part of being a member of both these associations Dedicated to Dogs must their code of ethics. This includes using force free, scientifically based, modern methods. Harsh handling is discouraged with the use of positive reinforcement taking place instead. All training is confidential between dog trainer and client.
Dedicated to Dogs does not allow the use of any piece of equipment that can cause pain and discomfort. This includes slip leads, choke chains, pinch collars, shock collars, citronella collars, rattle cans, spray bottles, compressed air canisters or any other device or method that can potentially cause harm, pain, suffering or fear to the dog. Any clients who continue to use such methods including harsh handling despite being asked not to do so will be asked to leave class or the one to one session with no refund given.
All bookings (classes, one to ones, agility or behavioural work) must be paid in advance via BACS transfer or Paypal. Until payment has been received the booking has not be confirmed. By placing a booking you are deemed to have read and understood these terms and conditions.
Confirmation of your booking will be sent via email. This may go into the client’s junk folder. Checking there is the client’s responsibility. It is the client’s responsibility to ensure they arrive at the right venue at the correct time.
If money has not been received then a place on a course is not confirmed. The client is also responsible for making sure they select the right service which they wish to complete with Dedicated to Dogs.
Booking and payment in advance is needed to secure a place on any Dedicated to Dogs course or website. Places are limited to allow for appropriate dog to trainer ratio. Payments for lessons are non-transferable and non-refundable.
Refunds cannot be given once the course has commenced. Payment for classes is for the stated number of consecutive weeks, non attendance will result in the loss of that week’s fee (unless the class is cancelled by Dedicated to Dogs. If that is the case payment for the cancelled lesson will be refunded at the end of the course if a date cannot be rearranged by Dedicated to Dogs) Please notify us if you will miss any classes.
You must not knowingly book a dog onto any course or workshop which shows aggression or nervousness. We reserve the right to excuse any dog that is aggressive or deemed not to be coping in class. If you do not advise us of the potential problems and disclose it in the booking process and your dog displays any aggression in class you will not be entitled to a refund. If you are unsure if your dog will be suitable for classes and have not made contact with us to discuss and assess your dog before your attendance you will not be refunded if your dog is not suitable for the class which you have booked.
If we agree your dog can attend class but the dog is not suited to the class environment we will offer you a one to one session with any additional costs having to be covered by the client.
Make sure all puppies and dogs have been allowed a toilet break before class so they enter the environment comfortable and empty. Always clear up after your dog. Take home all used poo bags do not leave these on the premises or outside in the car park. Anyone found not to do so will be asked to leave with immediate effect and no refund given.
When arriving at class avoid meeting the other dogs on lead. Not all dogs are sociable and being in a new environment may react as a consequence. Do not allow dogs to play with one another outside or inside the venue unless instructed to do so. As this causes over excitement, frustration and lack of attention during the session. Do not crowd doorways or corridors, allowing plenty of space for dogs to exit and enter the room. On arrival enter the hall when requested to do so and take a seat.
Do not let dogs off lead or drop leads unless instructed to do so by the instructor. The client is solely responsible for their dog’s behaviour.
It may be beneficial to exercise dogs before class with a short walk. Do not over exercise dogs before class otherwise they will be too tired and aren’t likely to want to work. It is also a good idea to bring a kong or other food dispensing toy to class to amuse dogs while things are being discussed, preventing frustration such as barking.
Consideration of other clients is paramount and mobile phones should be switched off or placed on silent when in class. We asked that phone calls are not taken while in class. Photography or videoing is not permitted in class. We may occasionally record videos and take photos in class. Please make us aware if you are not comfortable with that if you do not wish to appear.
Information given during any session is believed to be true and accurate at the date which it is delivered however we will not take responsibility for any misinterpretation of this advice.
We do encourage children and other family members to attend class however this must be checked with the instructor before hand if it will be more than two individuals attending with any one dog. Children under the age of 16 have to be accompanied by an adult. Children must behave appropriately with no running, shouting, petting or distract other dogs.
Young children can struggle in the training environment becoming easily bored. It can also be challenging to supervise children and train the dog. If you bring any technology such as tablets or mobile phones to class to keep children amused please make sure they are on silent.
Monthly subscription classes
Terms and conditions for Monthly subscription classes:
These classes run on a monthly subscription that is taken on the 1st of each month.
Once you subscribe, Dedicated to Dogs will automatically process your monthly payment in the next billing cycle. We will continue to process your monthly payment each month until you cancel or pause your subscription.
By purchasing a monthly subscription, you agree to an initial and recurring monthly subscription fee at the then-current monthly subscription rate. You accept responsibility for all recurring charges until you cancel your subscription. You may cancel or pause your monthly subscription at any time, subject to the terms of our cancellation policy. This must be done in writing via email. If Dedicated to Dogs cancel a class for any reason during the month, the payment will be adjusted on the next months subscription.
If you are planning to be off during the upcoming month and will miss any classes, please let us know by the end of the month, before the next payment is taken, we will adjust your monthly payment. It is the clients responsibility to make us aware of any absences prior to the monthly subscription being taken. If we are notified of any absences due to be taken that month, once the subscription has been already been taken they will not be refunded, neither will the classes be carried forward.
Classes Cancellation Policy
Refunds will not be given once the course has commenced. Any cancellations must be given 48 hours before the class or workshop commences. All refunds incur a £25 administration fee. No refunds are given for non-attendance to the course. Refunds for monthly subscriptions will not be given once the payment has been taken. The client must make Dedicated to Dogs aware, via email, seven days prior to the payment being processed on the 1st of the month.
The venue may at short notice cancel the use of the room. If this should happen we will contact you as soon as possible. Insufficient numbers booked on any course may cause that set or classes or workshop to be cancelled. You will be notified of future course dates or offered a private session. If this is not possible a full refund will be given.
Dedicated to Dogs reserves the right to change any appointment at any time. We will, where possible, always rearrange the appointment. Any refunds given are at the discretion of Dedicated to Dogs and are consider on an individual basis.
Dog’s Health and Wellbeing
Dog’s health and wellbeing is paramount to Dedicated to Dogs. Any dogs who are unfit to partake in class due to illness, injury or disease should not be brought to class. Any disease which is infectious such as kennel cough should not be placed into an environment where it can mix with other dogs. If you are unsure of the cause of your dog symptoms then a vet must be consulted. You are welcome to attend class without your dog should they fall ill or become injury to keep up to date with the training process. No refund will be offered to owners who dogs fall ill during the course.
Dogs should be vaccinated or have a titre test to prove immunity levels. Puppies can attend class after their first vaccination. Verification of this must be supplied at the first class with puppies. It is advised that puppies who haven’t finished their vaccination course are not allowed to walk on the floor outside the venue and should be carried to and from the car.
Should your bitch come into session they sadly will not be able to attend class. This is due to the effect it will have on the other dogs present as well as the bitch possibly feeling insecure around a group of other dogs. No refund can be given however we may be able to defer to a different class if possible. This is treated on an individual basis.
Start and Finish Times
It is important you attend class on time giving time for the dogs to settle into the environment. Dogs entering late causes disruption to other dogs. Classes normally have a fifteen minute interval between sessions to allow for dogs exiting and entering as well as brief discussion. The instructors reserve the right to ask clients to remove themselves from the premises to allow the other class to enter the venue. This should be done in a timely manner.
Equipment and Clothing
Training involves practical handling and means appropriate shoes and clothing is a must. Flat, comfortable shoes are recommended for safety reasons. Some training does require clients to get down on the ground and therefore suitable clothing is recommended.
Dedicated to Dogs has relevant business insurance to provide the services it does. We advise our clients to adequately insure their dogs including third party liability insurance.
One to One Training and Behaviour Consultations
Payment for one to one training sessions and behavioural consultations is for the number of sessions stated. Payment must be made to secure the session. Any session paid for must be taken within a 6 month period of that date. Non attendance will result in the loss of the payment. Cancelling a scheduled appointment will result in the loss of the payment unless 48 hours notice is given prior to the session where the session shall be rearranged.
The appointment is for a set time period of two or three hours depending on whether it is a one to one session or behaviour consultation. If the client is late for the session it will still end at the stated time regardless of that session being cut short.
If the instructor turns up to the appointment and the client is not at the address every effort will be made to make contact with the client. If the client cannot be reached the instructor will wait for a ten minute period before leaving. The client will not receive a refund and will lose the payment for that session.
Dedicated to Dogs reserve the right to change the timing, date or venue of classes or one to one sessions in order to provide a high quality service or where it is necessary for reasons beyond our control.
Sessions will take place at your home or suitable location agreed prior to the session. Any parking fees or other charges such as congestion fees will be paid for via the client. Sessions further than 10 miles from Dedicated to Dogs address will incur a fee of 45p per mile including the return journey. There is an additional charge of £25 for sessions after 5pm on weekdays or at weekends.
Animals can act unpredictably, causing injury to people and other animals which can prove to be fatal. Despite treatment for aggression it is not guaranteed to be successful controlled. It is the others responsibility to not allow that animal to do hard in the future. Precautions that should be taken include keeping the dog on a lead, muzzling, not mixing with other dogs or people, only exercising the animal in fenced off private areas and making others aware of that animal aggressive tendencies. Owners are responsible for their animal’s behaviour at all time and correct insurance should be sort to cover the pet for liability in the event damage or injury be done to property or to a third party.
Photographs and Recordings
Photographs and/or recordings may be taken by the company during training classes or one to one sessions for educational and promotional purposes. No other photographs and/or recordings may be taken without prior permission from Dedicated to Dogs.
Health and Safety
Dedicated to Dogs accepts no responsibility for injury, illness, loss, damage or accident to you, your dog, spectator, other persons or property. Dog training can be a physical activity and handlers are reminded to take due care and attention to their and others safety. Handlers are responsible for their dog’s actions and behaviour at all times.
Dedicated to dogs makes every effort to provide a safe and secure environment for training in. Dogs however are animals and there can be risks associated with this such as being bitted. Any client who participates in training does so at their own risk. Dedicated to Dogs will not take responsibility for any loss, damage or injury to any animals or persons who attend training classes or any other service Dedicated to Dogs provides. Dedicated to Dogs does also not take responsibility for any loss, injury or damage to client’s property while undergoing any training or service.
Dedicated to Dogs website and content including but not limited to design, text, pictures, video and graphics are protected by copyright and intellectual property rights. None can be copied or replicated or redistributed. It is for personal, non-commercial use only. Dedicated to Dogs provides clients with handouts and factsheets. These cannot be redistributed and the client is allowed to print one additional copy for their own and only their own personal use. Handouts cannot be altered or distributed.
Dedicated to Dogs are dedicated to safeguarding your privacy online. We will only collect, store and use your personal information for specific purposes as outlined below in accordance with GDPR. We use your personal information to support and develop our connection with you. We will never share your personal data to 3rd parties unless required by law and your data is always protected. You may contact Dedicated to Dogs at any time with any privacy queries or concerns and to see the personal data you have given us and request modification.
Personal data means any information relating to an identified or identifiable natural person. This can include name, email address, address, and much more.
When you register on our website to purchase services, we ask for data such as your name, e-mail address, billing address, and contact details. Dedicated to Dogs keeps a record of this information for tax purposes and for ensuring we fulfil our contract with you.
The only personal information we hold is what customers provide to us when they place an order on our website, sign up for the newsletter, or sign a contract.
We share it with nobody, however it is stored on relevant systems such as cloud systems, our website, Mailchimp, and accounting systems which are GDPR compliant. If we are required by law to share any information, we will check with each party concerned to ensure they are happy for that to happen. An example of this would be if HMRC requested an audit.
We store sensitive data for as long as services are in progress and customers remain active clients. Email addresses provided via Mailchimp are stored until consent is withdrawn, reconsent is requested every 2 years. Information required for tax and legal requirements are held for 7 years as a requirement by law.
We keep a record of any orders you make from us, so we can help to deal with any enquiries or problems you may have in the future, and so we can ensure that any information that we send to you is appropriate. Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
When you place an order with Dedicated to Dogs you will be asked whether you’d like to consent to us displaying your order as part of our marketing materials. By giving your consent for us to do this you understand your personal data will be in the public domain and we assume no responsibility for the usage of this data subsequently. You may request to have your personal data removed at any time and we are more than happy to comply within 7 working days.
We keep a record of any e-mail communication you send us, so we can track any problems or concerns you’ve had.
In addition to personal information, our website uses Google Analytics to ensure we are meeting your customer needs. Google Analytics stores usage data which may include your IP address, geographical location, referral source, length of visit and page views – although a lot of this is aggregated data. The legal basis for this is legitimate interest for the basis of ensuring we are meeting customer needs.
We may process information you submit to us when you contact us for the purposes of ensuring we answer your query effectively.
Dedicated to Dogs kindly request that you do not supply any other person’s personal data to us, unless required by law or you have their explicit consent to do so.
How we use your Personal Data
All the data we gather via our website or through communication with you is used to operate and expand the service we offer you and to personalise our service. How we use your personal data is dependent on the legal basis for processing your data. We are dedicated to using your personal data only for:
Processing your orders correctly.
Development and expansion of the business, including examination of customers’ shopping behaviours, measurement of advertisements and product style preferences of our customers.
Technical management of our website.
Reviewing our systems
Providing you with information about the services we offer.
Letting you know about offers and news.
Legal Basis for Processing Data
Dedicated to Dogs’ lawful basis for processing data are:
Consent – customers that consent to signing up for our newsletter.
Legal Obligation – Tax purposes.
Contract – customers that place an order with Dedicated to Dogs.
Requesting your Information
If you would like to review the data you have provided to us because you feel that what we presently have on record is incorrect, and/or you would like your data erased from our records, you can so do by contacting us using the contact details below.
Under GDPR you have the right to be forgotten, to withdraw your consent, to change information we hold about you, an to restrict processing.
Dedicated to Dogs are more than happy to comply with this in accordance with the law.
How we Protect Data
You recognise that the Internet is not a 100% secure platform for communication and, accordingly, we cannot guarantee the security of any data you send to us (or we send to you) via the Internet. We are not responsible for any damages which you, or others, may suffer as a result of the loss of confidentiality of such information.
We take every precaution to safeguard your information. All personal data stored by us is kept on a server in a secure environment. The computer on which data is accessed on is password protected, data held in the cloud is password protected and held on encrypted systems and third-party software have their own security systems. Physical data is held in locked storage within secure premises.
The risks of a breach are minimal due to the precautions mentioned above being taken, and close monitoring is undertaken to ensure security systems are always up to date. Breaches will be identified, reported, managed, and resolved according to the ICO guidelines.
How you can help us protect your data
Please bear in mind that whenever you willingly divulge personal data online in non-protected situations – for example on message forums, through email, or in chat spaces – that data can be collected and used by others. In short, if you post personal data online that is accessible to the public, you may receive unsolicited communications from other parties in return. Also remember to close your browser window when you have finished using the computer. This is to ensure that others cannot access your personal data and communications. If you share a computer with someone else or are using a computer in a public place like a library or Internet café. We cannot confirm or warrant the security of any data you communicate to us, and you do so at your own risk. Once we receive your communication, we make our best effort to ensure its security on our systems.